TEXT FAQ & TROUBLESHOOTING

WEBCAST FAQ & TROUBLESHOOTING

We hope you are enjoying our live stream
Please check this troubleshooting list for help with watching the webcast across devices.


FAQ 

Q: I'm trying to watch but there are only adverts playing?

A: We start the day and our breaks with recognition to our sponsors and event advertisers. 

If watching Rewatch, please press play and then just like a YouTube video you can scroll the white bar at the bottom of the player to find the horses you are interested in. 


Q: Do I have to pay to watch any of the webcast?

A: No unless indicated by a pay window, all webcasts are bought to you live and free by AEN and the event organisers and associations.


Q: How do I watch?

A: Pick a discipline in our livestreaming section, then scroll down and click on the event you would like to watch. This will take you to the event page and livestream viewer.


Click the play button to watch live. If we are not live it will not play. If it should be live and you see a picture 'waiting for broadcast to begin please either contact support or check for updates. We may be on a break.


Q: The webcast is buffering or skipping, what can I do?

A: When playing at the bottom of the screen is the letters HD> Click on these to bring up quality settings, you may need to drop down to Low depending on your internet connection, how many people on your bandwith network. Particularly in high volume times and areas.


If you have continuous trouble even on the low setting please Contact Us but it will most likely be your network or the number of users on the same network as you. Particularly after school times and in the evening. Our tech team will respond to you as quickly as possible.


Q: How can I rewatch if I have missed it?

A: We will load free rewatch videos of whole events as they finish. You will see a list below the live player, all named with their events and run numbers. Click select on the event you wish to play and then click the play button in the middle of the screen.


Q: I have a Smart TV - how can I watch?

A: Some smart tv's are so new that they are missing some technology from our platform. Best to connect your computer via a HDMI cable and play through that way. Please email the model of your smart tv to info@5stream.com.au and we will get back to you with technical support.


Q: I can hear two lots of audio? Is that common?

A: If you are hearing two lots of audio it may mean you have two browsers open at the same time. Close all your internet browsers and open only one page with the Australian Equine Network. This should fix that issue.


Q: I'm having trouble on my device, how can I watch?

A: Our recommended browsers are Chrome (google) and Firefox. Internet Explorer seems to have issues, so please download Chrome or Firefox to play the webcast.


Q: Can I buy my run?

A: YES you can purchase runs and classes. Head to our 'Contact Us' page to get in touch.


Q: I'm still having trouble with the stream?

A: If you are still having trouble with the stream please check the text above the stream on the events page, this will give you a direct contact to whoever is running the stream. Please text the contact number with your name and issue and they will get back to you asap. You can also get in touch with the AEN team via the Contact Us page.